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Discrimination Support

Last Updated: August 2020

Whilst working, or volunteering for SVC, it is hoped that all staff and volunteers will experience an environment where they are comfortable and happy. However, from time to time, individuals may experience situations and circumstances which give rise to unhappiness or discomfort. SVC’s Problem-Solving Procedure will ensure that you know how to deal with problems if they arise. It will help you find the most appropriate solution to the problem. SVC wishes to assist in resolving any issues that may arise during the course of your employment or volunteering. We will ensure that any concerns raised are reviewed fully, efficiently and transparently. All complaints and concerns should be dealt with openly, fairly and quickly to:

  • protect you;
  • minimise any disruption to our beneficiaries and project delivery;
  • demonstrate that we respect our staff, volunteers and beneficiaries;
  • protect our reputation.

Anyone involved in SVC is encouraged to report any form of discrimination experiences whilst working, or volunteering with SVC to SVC staff, SVC Board of Trustees, or the HR department at Innovate Trust. If you believe you have been a victim of discrimination you should follow SVC’s Problem-Solving Procedure. Anyone who raises a complaint about, or reports discrimination in good faith, will be protected from retaliation and victimisation.

Race Equality First Discrimination Casework Service

Race Equality First (REF) offer a Discrimination Casework Service that assists individuals who have experienced discrimination due to any of the nine protected characteristics under the Equality Act 2010 – race, age, disability, gender reassignment, marriage and civil partnership, pregnancy, religion or belief, sex and sexual orientation. For more information about how REF can help please visit their Race Equality First website.